The book on Six Sigma with respect to Hotels as service Industry in India" mainly focused on the application of Six Sigma as tool in service industry. As it it is believed that Six Sigma is a Zero Defect process, The defects in Service sector is nothing but the dissatisfied customer. The main objective of this book is to highlight the importance of Six Sigma in service sector and to show how dissatisfaction can be converted into customer delight with proper process models. Six Sigma had done wonders in manufacturing industries. This study highlights the importance of its application in Hotels and resorts which in turn shows that six sigma is equally effective in any service industry too. It was shown from this study that we can do wonders in service industry with the help of Six Sigma.

Dr.Manishkumar N. Varma is currently working as an Assistant Professor at Department of Management Sciences (PUMBA), University of Pune, India. He is Bachelors in Mechanical Engineering, Masters in Management Studies and PhD with a fellowship from UPM, Madrid, Spain in Marketing Management. He has a 12 yrs of rich experience in Industry & academic.